Returns Policy

Returns and Handling Charges

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

1.  the goods are unused and have been bought from RCC
2.  the goods are in good order
3.  the goods were invoiced within 10 days of the date of return

Goods invoiced within 10 days of the date of return will be subject to either a 20% handling charge or €25 whichever is the greater.

The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post. Please ensure that the parcel also contains details relating to your name and address and the original order number for the returned item(s). 

This returns policy does not affect your statutory rights. 

The address for returns is:
RCC (Irl) Ltd,
1 Lee View Place,
Monkstown,
Co. Cork
Rep. Of Ireland
N/A

I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. 

Faulty item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.